Returns policy

Returns Policy

 

After receiving your product, you have 7 working days to cancel your order, without reason.

 

If you find your product is damaged upon arrival, you may refuse delivery, or declare it as damaged on the delivery note. Please get in touch with us straight away, we will then refund your money or send you a replacement.

 

Refunds are made within 14 days of cancellation.

 

How to return or exchange a product

 

  1. Please get in touch, either by email info@topwoodentoys.co.uk or telephone 07935 757 020 (9am-5pm).
  2. Package the item up in the original packaging and include a cover note with the reference number (this can be found on your delivery note).
  3. Please use a signed-for delivery service with proof of postage – we cannot be held responsible for items lost in the post. Alternatively, we can arrange courier collection for a charge of £8.50.

 

What you can’t send back

 

  1. Any personalised toys that have been specially made (and therefore not resellable).
  2. Any toys that have been used, or customer damaged.

 

 

Please send returns to:

 

Top Wooden Toys

65 Manworthy Road

Bristol

BS4 4PS

UK

 

 

Complaints

 

While we hope you will be delighted with your Wooden Toys order, if you do have any reason to complain, please don’t hesitate to get in touch. We will do our best to respond within 1 working day.

 

Contact: Voytek Korus

Telephone: 07935 757 020 (9am-5pm, Monday-Friday)

Email: info@topwoodentoys.co.uk